Cancellation/Refund Policy
Refund only on damaged or wrong merchandise.
You have up to 30 days from the shipment date to return incorrect or damaged merchandise. Holiday returns are 30 days from Christmas Day, starting with purchases after October 1. All items must be unused and in sellable condition. You may receive a refund, replacement or online store credit. If you have any questions or concerns, please feel free to contact our Customer Service Department at hello@kaleidoscreative.com.
What happens if I received damaged or incorrect merchandise?
If we shipped you an item that was wrong or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.
- Send us an email at hello@kaleidoscreative.com
- For your protection, we suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.
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Ship to:
Kaleidos Creative c/o Antfills
City of Industry, CA 91745 - Include your invoice, the product you would like to send back, and the reason for your return.
- When we receive the product, we will issue a refund or exchange the item at your request.
- Click on the link near the top of our website called, 'My Account'
- Enter your main account email address and password and then click 'Sign In'
- If you have forgotten your password, click on the link titled, 'Forgot Your Password?'
- Under 'Shopping Preferences' click on the link titled, 'View Order Status and History' on this screen you can find out more information about a specific order.